We hope the following areas will answer all your questions, but if there is something more you'd like to know, we welcome your call.
DEPOSITS & PAYMENTS
A 50% deposit is required when booking. Final payments are due 30 days prior to arrival date. Bookings for Easter,Thanksgiving and Christmas holidays require full payment 45 days prior to arrival date. All prices subject to GST.
SECURITY DEPOSIT
On the arrival date, details of a credit card are required as a security deposit against any damage during your stay. This will be voided within 72 hours after your departure provided the property is undamaged, does not smell of smoke, no missing items, and left neat and tidy. You will receive prior notification before any charges are made to the credit card.
CANCELLATION POLICY
For reservations cancelled more than 30* days prior to arrival, 80% of the full amount is refundable. Alternatively, reservations may be re-booked for another date within the following 12 months with a $25.00 re-booking fee.
If cancelled between 16 - 30 days prior to arrival, 50% of the full balance of a reservation is refundable. If cancelled less than 16 days prior to arrival, the full amount of a reservation is non-refundable.
*Please note: Any amount paid for Easter, Thanksgiving and Christmas holiday reservations cancelled less than 30 days prior to arrival is non-refundable.
NUMBER OF GUESTS Let us know how many guests will be in your party. Our condominium does have a maximum number of guests it can sleep, but there are additional apartments available for larger parties at the current rental fees
MINIMUM NIGHT STAY REQUIREMENTS A 3 night minimum stay applies to all high season bookings.
CHECKING-IN/CHECKING OUT Check-in time is 4:00 pm Check-out time is 11:00 am. Optional times can be prearrange.
SMOKING Smoking is not permitted on the property or in any of the common areas.
TELEPHONE CALLS There is no charge for local calls (Canmore, Banff, Kananaskis Country and Exshaw). A phone card may be easily purchased for all long distance and international calls.
SPORTS EQUIPMENT Sports equipment such as bikes, skis and snowboards are not permitted in the condominiums. Secured, individual storage lockers and locks are provided in the underground car park.
BED LINENS AND TOWELS Linens and towels are provided for the maximum number of people each condominium accommodates.
CONDO AMENITIES Our description of the properties available for rental are made in good faith. We do not accept responsibility for the breakdown of the supply of utilities or essential services or for the loss or theft of any goods while staying in our condos. However, you can be assured that we will do our best to arrange to have any problems solved promptly for you.
HOUSEKEEPING Housekeeping is provided before and after each guest rental period. Daily housekeeping can also be arranged at an additional fee.
INVENTORY
We suggest that a full inventory list be completed for each guest stay. Failure to complete the checklist constitutes confirmation that all items have been provided and are in good working order. After guest departure, any missing or damaged items may be charged to the guest's account.
QUIET TIME Please respect our quiet time between 10:00 pm and 8:00 am.
PETS
Sorry we do not accept pets.
PARKING
Complimentary parking in the underground parkade is provided for one vehicle per condominium. All oversize vehicles and extra vehicles may be parked at the adjacent outside parking lot free of charge.
LIMIT OF LIABILITY If for reasons beyond our control, the reserved property becomes unavailable, we reserve the right to transfer guests to a similar property. We will try to make you aware of the change, however, in some cases, prior notification may not be possible. We cannot be held liable for any further obligations or claims by you.
ITEMS LEFT AT PROPERTY Canmore Vacation Properties do not accept responsibility for lost or stolen items. We will only store lost items for 1 month and then donate them to local charities